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Frequently Asked Financial Questions

Why can't my veterinarian advise, diagnose, and /or prescribe over the phone and save me a whole lot of time and money?
It is unethical and illegal to diagnose and treat an animal that hasn't been physically examined by a veterinarian. It is also impossible to come up with an accurate diagnosis and rational plan of treatment based on symptoms only observed by the owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical exam and other diagnostic tests are required to determine the cause of the symptom and best course of treatment.


If my veterinarian doesn't clear up my pet's problem, can I get a refund?
Fees cover what is done for the animal including an examination, administration of tests, diagnosis, treatment, and medications. Some medical health problems can be chronic and may involve multiple and/ or changing causes. Treatment may be on going. You are paying for an honest attempt to diagnose and treat a medical problem. There is no implied guarantee.


Why is veterinary care for my pet(s) so expensive? Sometimes I believe I am spending more on my pet's health care than on my own! 
Relatively speaking, veterinary care is a great value! The cost of veterinary care has risen very little over the last 20 to 30 years, especially when compared to the cost of human health care or almost any other services. Veterinary fees are a reflection of the costs of maintaining suitable facilities, state of the art equipment, and support personnel to provide the high level of care that is expected in animal medicine today. Annual veterinary care is a cost that should be factored in the decision to own a pet.


Isn't the cost of veterinary medicine out of sight and unreasonable? I mean, we're "just" talking about animal care. I thought my veterinarian really cared and would go the extra mile for me.
The extent of care given to any animal is ultimately determined by the owner. Every pet owner has different ideas as to what is acceptable pet care. Veterinarians can only make their clients aware of the medical options that are available. They then guide owners in their choices regarding the health care options for their pets. The final decision and choices rest with the owner. Veterinarians are willing and do go the extra mile for pet owners, but owners should be prepared for the associated expenses and understand that the veterinarian should be compensated for his/her professional services and related expenses. 

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