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949-837-7660

 

Appointments

Our appointment book is computerized which allows us to efficiently make appointments for you and your pet. Appointments are usually made Mon- Fri. between the hours of 8:00am and 6:00pm and can vary depending upon the day’s surgery schedule. We are also open, for your convenience, on Saturday morning for appointments and Saturday afternoon for our walk in vaccination and exam clinic. Our receptionists and team will attempt to accommodate all requests, including an appointment with a veterinarian of your choice, to the best of our ability. We strive to keep your waiting time to a minimum as we recognize your time is valuable. However, emergencies do arise in our hospital and we ask for your patience if there is delay during your appointment, due to a patient requiring immediate care. We will always inform you of any changes ahead of time.

If you are unable to keep your appointment please inform the receptionist as soon as possible. Please give us at least 24-hour notice if you wish to change a scheduled dental or surgery. 

Emergency & Urgent Care

Emergencies are accepted anytime our clinic is open. We have veterinarians who are trained and equipped to handle any urgent care your pet has. Usually an emergency team consists of at least one veterinarian and several technicians working together to save a pet's life. Emergencies can be things such a rat bait poisoning, hit by car, and chocolate ingestion. If you ever feel that your pet needs emergency treatment do not hesitate to call or come in immediately. If possible, it is best to call before coming in so that a team member can advise you on your particular emergency. We are also available for urgent care when the condition is not life threatening, but when you feel your pet needs to be seen before you are able to get an appointment. Our veterinarians will work to "squeeze" you in between scheduled appointments. When you arrive, our receptionists will be able to give you an estimate on how long you may have to wait or the cost in order to be seen.

Types of Pets seen :

Dogs

Cats

 Boarding and Dog/Cat Day Care Policy

1.) All vaccinations must be up to date including DHLP-P, Parvo, Bordatella, and Rabies for dogs and FVRCP and Rabies for cats. A proof of vaccinations in the form of a certificate is required for non-clients. 
2.) Your pet’s weight, appetite, water consumption, stool, urination, and general demeanor is monitored and charted on a daily basis. Any concerns are brought to the immediate attention of the veterinarian on duty.
3.)
 If your pet requires vet care while boarding, a vet consultation and other charges will apply depend on the condition of the pet. We will attempt to reach you at the emergency number you provide to discuss your pet’s medical needs. 
4.) 
If your pet needs any medications or treatments while boarding, our technicians will be happy to administer them. An additional daily fee will apply.
5.)
 You will be charged for the day that your pet arrives. However, if your pet is picked up before 9:00am the morning of release, then you will not be charged for that final day.
6.) 
If you choose to have your pet bathed on the day of release, then you will not be charged for that final day of boarding.
7.) 
Boarding price includes twice daily feeding, fresh water, clean bedding, 3 walks, and tons of TLC. If your pet is staying for more than a week, a 50% deposit is required. 
8.) 
We feed Science Diet Adult Sensitive Stomach. However, owners are always encouraged to bring their own pet food to prevent stomach upsets.
9.) 
You are welcome to bring in your pet's favorite toy or comfy blanket but please make sure any personal items are labeled properly and understand that we are not responsible for any items that may be misplaced, chewed or soiled. 
10.) Upon release, please tell the receptionist if you need to pick up any remaining food or medications so that we can give them to you before you greet your pet. 
11.) If reservations are to be extended/ shortened, please give our office a call so that your pet can be accommodated. 

Payments

Lake Forest Animal Clinic accepts payment via cash, check, MasterCard, Visa, Debit card, and CareCredit www.CareCredit.com. So that we can continue to provide you high quality service utilizing the best medical technologies, we request that payment be made at the time services are rendered.  We do not bill.
We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges.

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